WE’RE HIRING
Location: Ibadan, Nigeria
Salary: ₦200,000/month
TeamTech Investment Services is seeking Customer Service Representatives who are passionate about delivering excellent customer experiences and providing professional, timely support across multiple channels.
Key Responsibilities
- Provide timely and professional customer support via chat, email, phone, and social media.
- Assist customers with product and service inquiries and troubleshoot issues effectively.
- Maintain accurate records of customer interactions, feedback, and issues using CRM tools.
- Identify recurring customer concerns and trends to support improvements in products, services, and customer experience.
- Assist in developing FAQs, knowledge-base articles, and other support documentation.
- Promote customer satisfaction and retention through proactive and quality-focused service.
Qualifications & Requirements
- B.Sc. or HND in any recognized field.
- Minimum of 1 year of customer support experience, preferably in a technology or product-driven environment.
- Excellent verbal and written communication skills.
- Strong empathy, patience, and a genuine commitment to customer satisfaction.
- Familiarity with CRM platforms such as Zendesk, Freshdesk, or HubSpot.
- Ability to multitask, work independently, and remain productive in a remote work environment.
- Availability to work flexible hours, including shifts between 1:00 PM and 3:00 AM (WAT).
- Basic technical troubleshooting skills.
What We Offer
- Training and professional development opportunities.
- A collaborative and inclusive work environment.
- Company-provided accommodation.
- Vacation and holiday benefits.
How to Apply
Interested candidates should send their CV/Resume to:
Email Subject: CSR Application
Only shortlisted candidates will be contacted.
